Day: June 1, 2020

For retailers, trust is key to accelerating out of COVID-19

Retailers have long known the formula for economic success: Win the trip, grow the basket, and deepen loyalty. In the current pandemic environment, though, winning the trip has taken on new meaning and is dependent on optimizing customer experience in distinct ways — and in so doing, re-earning people’s trust.

As people grapple with the effects of COVID-19, they’ll put their faith in your company if you keep them safe, communicate clearly, and hold up your side of the bargain: having the items they need in stock, setting reasonable prices (resisting the temptation to increase your margins on in-demand goods), and providing a consistent level of service, especially convenient delivery times and pick-up windows. Trust also implies a relationship, and you can’t have a relationship with customers if you don’t know them. So, it’s important to understand how the pandemic is changing people’s behavior and their demand for your products

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Improving Productivity for Remote and Distributed Work Forces

As work from home and distributed teams become a new normal, it’s critical to recognize that managing remote teams comes with some different challenges. Here are four tips to achieving stronger communication and productivity gains.

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4 min read

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At a time when more people are working from home but business deliverables and deadlines remain the same, managers are seeking tangible ways to make remote work function just as well as the usual methods for employees they support. Below are four tangible steps that managers can take to combat communication or productivity issues that can occur for teams who aren’t used to working remotely.

Related: 3 Ways Strong Leaders Can Support Work-From-Home Employees

Integrate your communications and management tools

Integrations allow distributed, remote-first and remote-friendly teams

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