Day: June 18, 2020

Embracing the impersonal approach to customer service

As business leaders grapple with the short- and long-term impacts of COVID-19, the potential risk to employees and customers from face-to-face interactions remains a vexing issue. Companies need to explore new approaches to serving customers in the era of face masks and social distancing, particularly for consumer goods.

In Asia, where masks have been a feature of daily life for decades, businesses have been early adopters of ways to limit personal contact while enhancing customer service — because that’s what some customers want. Indeed, they have a name for it. The term untact — a South Korean portmanteau meaning no contact — describes services rendered without in-person interactions between employees and customers: Think of ATMs, self-checkout registers at grocery stores, and online banking and retail.

Accordingly, the authors of a new study, written before the COVID-19 outbreak, reviewed recent research and case studies from the Asian market to examine

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Join Entrepreneur’s side hustle expert Kim Perell as she discusses the most profitable businesses you can start right now and how you can do it with little or no money.

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As we battle through the pandemic, so many of us are looking for additional sources of money, including starting our own side hustles. But how do you get started and do you need a lot of money to get one up and running?

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